SUPPORT

Please read our support policy before contacting us:

We provide 24/7 tech support for our software products via the request form provided below. You can also call 512-990-5511 from 9am to 6pm Central time Monday through Thursday. Until further notice, there is no phone support on Friday.

Free support is provided as time is available from our staff. This means that we may not always be able to respond to your request immediately.

Have you read through our online help guides and FAQ? Your question might be answered there. Click here for online HELP.

There is also a free discussion group on DVFilm software. Click here for Discussion Groups. The discussion groups are not for support questions, but just for tips and suggestions that you might get from other filmmakers.

We provide minor updates by email when bugs are fixed or new features added. Click here for Free Updates. If your email address has changed please go here to request that we search for and change your registration.


For the online support request form click here.

DVFilm Talk

Have some questions? Like to talk to other filmmakers about it? Join the discussion group on DVFilm transfers and DVFilm software, click here.

Register HERE for DVFilm News